Residential Satisfaction Cancellation and Refund Policy
HomesFirst LLC
This policy describes the satisfaction guarantee for Home Essentials, Keystone Standard and Homesfirst Standard Residential memberships. Your completed Residential Membership Service Agreement identifies your property, annual term, purchased services and payment. Commercial and Portfolio services have separate agreements. Mandatory legal rights control if they provide greater protection.
Your thirty day satisfaction guarantee
You may request cancellation because you are dissatisfied within 30 calendar days after the start of your paid annual membership term. The guarantee also applies after each paid annual renewal. Contact support@myhomesfirst.com or call (717) 200-9311. State that you want to cancel and identify your membership and property. We do not require you to complete a particular form to preserve a timely request.
We will make reasonable, good-faith efforts to understand the concern and may offer correction, completion, re-performance, rescheduling or another mutually acceptable remedy. You may decline that offer and continue with cancellation. A request made within the guarantee period keeps its original date while we investigate or discuss a remedy. Corrective work does not restart or shorten the period unless we expressly agree to an extension favorable to you.
When cancellation takes effect, we stop unperformed appointments under the cancelled membership and stop future renewal charges. We will coordinate any safety-related return visit or separately authorized work with you. We will not treat a previously scheduled appointment as work actually performed.
Voluntary guarantee refund
After any applicable statutory rescission period, your voluntary membership refund is the annual membership payment for the affected term, less $115 for each actual documented hour of eligible routine maintenance performed during that term before cancellation takes effect. The refund cannot be less than zero under this formula and does not create an additional labor cancellation penalty.
We use actual routine labor supplied under the annual allowance, not the 1.5-hour minimum deducted from the service allowance for a completed appointment. Routine labor already separately paid is not deducted again. Initial inspection, preventive-maintenance and included exterior-service labor are not deducted from this voluntary refund. We provide an itemized record of the actual routine hours used. Applicable tax adjustments are handled as required by law.
Authorized, lawfully chargeable materials actually supplied or used are accounted for separately at documented acquisition cost plus 20%, with applicable tax. We credit amounts already paid and applicable returns or credits. Materials are not charged twice or automatically deducted from a membership refund after being paid separately. Statutory cancellation and other mandatory remedies may require different treatment.
We issue the voluntary guarantee refund within 30 business days after receiving your timely cancellation request. For this voluntary deadline, business days are Monday through Friday excluding United States federal holidays. Investigation or an offer to remedy does not extend that deadline. We honor any faster refund deadline required by law. Your financial institution may take additional time to display an issued refund; that does not extend our legal obligations.
Statutory cancellation rights
The voluntary guarantee does not replace a statutory right to rescind. Where Pennsylvania home-improvement law applies, you may rescind without penalty within the applicable three-business-day period after signing. We honor timely actual notice, including legally sufficient oral notice by telephone or in person. You may also use the completed cancellation forms supplied with your agreement. A form is an available method, not the exclusive method of notice.
For a valid statutory rescission, we provide the refund and other relief required by law, without applying the $115 routine-labor deduction as a cancellation penalty. Where a ten-business-day or other faster statutory refund deadline applies, we use that deadline. Additional rights and transaction-specific notices are provided with your agreement when applicable.
After the guarantee period
After the 30-calendar-day guarantee period, stopping renewal does not create a voluntary refund of the prepaid membership price. Your already-paid benefits remain available, subject to the agreement, until the current annual term ends. No Residential benefits roll over. These rules do not eliminate remedies for company material breach, nonperformance, unauthorized charges or other rights that cannot lawfully be waived.
If you want service to end sooner, tell us expressly. We will explain how that request affects appointments and access to the remaining benefits; we will not silently treat an ordinary request to stop renewal as a surrender of the current paid term.
Automatic renewal and how to stop it
Your membership renews for another paid annual term only under the renewal authorization in your completed agreement. You may stop the next renewal by emailing support@myhomesfirst.com or calling (717) 200-9311 before the next renewal charge. You may also use first-class mail to the contractor business address stated in your agreement, postmarked no later than three business days before renewal. We do not charge a fee for requesting nonrenewal.
Where Pennsylvania home-improvement law applies, we mail the renewal and opt-out notice no earlier than 20 days and no later than 10 days before renewal. That notice identifies the renewal date, annual charge and how to stop renewal. Other required notices and any required consent to price or material-term changes remain applicable. Changing a technology provider does not change your purchased benefits or rights.
This policy does not amend an already signed agreement retroactively or reduce a right it provides. Contact us if the terms supplied for your transaction differ.