Residential membership agreements

Review the baseline terms for your selected plan. Published figures are starting-at prices for standard qualifying properties and scopes. Before enrollment or payment, complete an in-person property walkthrough and condition assessment, confirm the final annual rate and written scope, and receive a completed agreement and cancellation notices for signature. These reference forms contain contractor and customer fields requiring completion; they are not completed customer contracts.

Home Essentials

Starting at $1,788 per year for standard qualifying properties and baseline scopes, plus applicable taxes and separately authorized charges. Final pricing and annual automatic-renewal authorization are confirmed in your completed agreement.

Keystone Standard

Starting at $3,588 per year for standard qualifying properties and baseline scopes, plus applicable taxes and separately authorized charges. Final pricing and annual automatic-renewal authorization are confirmed in your completed agreement.

Homesfirst Standard

Starting at $4,572 per year for standard qualifying properties and baseline scopes, plus applicable taxes and separately authorized charges. Final pricing and annual automatic-renewal authorization are confirmed in your completed agreement.

Satisfaction, cancellation and refund policy

The 30-calendar-day satisfaction guarantee applies from the start of each paid annual Residential membership term, including renewals. To request cancellation because you are dissatisfied, contact support@myhomesfirst.com or call (717) 200-9311 within that period and identify your membership and property. No particular form is required to preserve a timely request.

HomesFirst may offer correction, completion, re-performance, rescheduling or another mutually acceptable remedy. You may decline the offer and continue cancellation. Your timely request keeps its original receipt date while we investigate or discuss a remedy; this does not extend the refund deadline. When cancellation takes effect, unperformed membership appointments and future renewal charges stop.

After any applicable statutory rescission period, the voluntary membership refund equals the affected annual membership payment minus $115 per actual documented hour of eligible routine maintenance performed, with a minimum refund of zero under this formula. Routine labor already paid separately is not deducted again. Initial inspection, preventive-maintenance and included exterior-service labor are excluded. The 1.5-hour appointment allowance minimum does not inflate actual-time refund deductions. Authorized, lawfully chargeable materials are reconciled separately at documented acquisition cost plus 20%, with applicable tax and credits for prior payments, returns and refunds; nothing is charged twice.

Eligible voluntary guarantee refunds are issued within 30 business days after receipt of your timely cancellation request. For this deadline, business days are Monday through Friday excluding United States federal holidays. Faster legally required refunds control. The voluntary guarantee does not replace statutory cancellation rights or other mandatory remedies; statutory rescission receives the refund required by law without the voluntary routine-labor cancellation deduction.

After the guarantee window, stopping renewal does not create a voluntary prorated refund; your paid benefits remain available through the current annual term under your agreement. No Residential benefits roll over. Mandatory remedies for material breach, nonperformance, unauthorized charges and other protected rights remain available. Read the full satisfaction, cancellation and refund policy and your plan-specific Residential agreement.

These service terms are separate from the Website Terms of Use and Privacy Policy. Updated terms do not retroactively change an existing signed agreement.

Contact HomesFirst · (717) 200-9311 · support@myhomesfirst.com